Hospitality & Leisure – A food service organization with ambitious expansion plans required a complete CRM transformation to efficiently manage customer relationships, track orders, and support multi-location growth.
The client planned to increase topline revenue by over 20% by expanding to five additional outlets. However, they lacked a unified system to gain a 360-degree view of customers across all locations. Order tracking, cross-selling, and upselling were inefficient, and customer fulfillment times were high—impacting overall satisfaction and scalability.
We implemented a centralized Sales Cloud solution to streamline order management, enable effective cross-selling and upselling, and unify customer data across all outlets. The solution was first deployed at the base location and, after successful validation, rolled out across all branches. Custom dashboards were created for real-time monitoring and decision-making at the head office.
-- Centralized management of all outlets through AI-powered dashboards.
-- Achieved 35% revenue growth, exceeding the initial target of 20%.
-- Improved customer satisfaction through faster and more reliable order fulfillment.
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